No, you register once to receive your conference room number and PIN. These are permanently yours, so you can reuse them as often as you like

You may want to hold more than one meeting at once, or provide your staff with a conference room number each. This is absolutely fine. Just add extra rooms to your account by logging in at www.zipcall.com

You can automate the conference entry using speed dials

To enable one-click dialling, just save the conference dial-in number together with your personal conference details into your phone book

How to create a speed dial

1 Add a new contact to your phone book called ZipCall Conference

Enter the ZipCall conference dial in number 033 3232 3000

2 Add a pause

iPhone

Tap the + * # key at the lower left of the screen and the keyboard layout will change to show a 'pause' button. Tap the Pause key

Android

Tap the menu key then the 'add 2-sec pause' button, or just press the ',' button on your keyboard

Nokia

Press * 3 times to show ' p '

Siemens/Panasonic

Press and hold 0 to show ' + '

Motorola/Sony Ericsson

Press and hold * to show ' p '

3 Enter the your conference number, followed by #

Enter your conference room number, followed by # and another pause, then your conference PIN followed by #

4 Click Save

No, we don't charge a penny. Registration is free and there are no hidden fees. For calls to be free, just make sure you have calls to UK landlines (01,02,03 numbers) included in your mobile/landline plan. This means that the call to our 033 3232 3000 number will be included in your bundle.

OFCOM has confirmed the calls to 03 numbers must be treated the same way at 01 and 02 numbers and form part of your free minutes bundle. You can confirm this at http://ask.ofcom.org.uk/help/telephone/03number. But do check whether your provider caps the duration of free/bundled calls (eg. to 90 minutes) - if so, just hang up and dial back to keep the call free.

If for whatever reason you don't have free minutes, then the call to our dial-in number will be charged as a standard UK landline call - so it will still be cheaper than most competing conference call services that offer access through expensive 0844 and 0845 numbers.

Yes, we provide you both a conference room number and PIN which makes it almost impossible for someone to accidentally dial into, or guess your conference details

You can add up to 30 people to a call, but this can easily be extended. Just contact us in advance if you are planning a call with more people dialling in.

No. Once you have registered and received your conference number and PIN, you don't have to do anything in advance of your calls. Everyone just dials in at your meeting time, enters the conference details and begins talking.

There is a 3 hour limit to a conference call in progress; but of course you can redial after this. If you find you need longer, just get in contact with us. Because the call is charged at geographic rates (or included in your bundle) you will be paying much less for your call than with 08 conference services - so you can chat for longer!

NB: if you have free calls to landlines, please check with your communications provider if there are time limit constraints (e.g. some providers put a time limit of 1 hour on free calls - if this is the case, we would advise to hang up the call at 59 minutes and dial back in to count as a new call).

Yes. Callers from outside the UK just need to dial the ZipCall dial-in number in international format: +44 33 3232 3000. Calls should be billed by your caller's local network provider as a standard call to a UK landline.

We are adding local dial-in numbers for popular countries soon, so if you expect to have regular calls with participants from abroad, please let us know and we'll be sure to cater for them.

Yes of course. Contact us at any time at info@zipcall.com. If you are having an issue making a call, please include as much detail as possible (such as the number you are calling from, the conference room & PIN you were entering, the country you are calling from etc.)